Privacy Policy

Medication-Assisted Treatment (Telehealth Practice)
Effective Date: July 1, 2025 · Last Updated: October 9, 2026

Triad Behavioral Resources (“we,” “our,” or “us”) is committed to safeguarding the privacy and security of your personal information, particularly in the context of delivering medication-assisted treatment (MAT) for opioid use disorder (OUD) via telehealth. This Privacy Policy outlines how we collect, use, and protect your information when you engage with our services, including SMS communication, virtual care, and our websites.

1. Scope

This Privacy Policy applies to all patient interactions with Triad Behavioral Resources, including:

• Our public website and patient portal
• The Get Started enrollment page, hosted by The Recovery Platform (TRP), our patient enrollment and care-coordination platform
• Telehealth services delivered via Zoom for Healthcare
• SMS communication through Zoom Phone, Twilio, and The Recovery Platform
• Any other method by which we collect, store, or process personal and health-related data

2. Protected Health Information (PHI) and HIPAA

As a licensed healthcare provider, Triad Behavioral Resources adheres to the Health Insurance Portability and Accountability Act (HIPAA) and applicable federal and state privacy laws. Any information that identifies you and relates to your health, treatment, or payment for healthcare is treated as Protected Health Information (PHI) and is managed accordingly.

3. What Information We Collect

We may collect the following types of personal and clinical information:

• Full name, date of birth, phone number, and email address
• Demographic details (e.g., gender, mailing address)
• Insurance and billing information
• Medical and behavioral health records (diagnoses, medications, clinical notes, treatment plans)
• Communication data (e.g., SMS replies, telehealth session notes)
• Browser or device data from visits to our websites

We only collect information necessary to provide care, process payments, support clinical operations, and meet legal obligations.

4. How We Use Your Information

Your information may be used for the following purposes:

• Enrolling you in treatment after you contact us or complete our Get Started enrollment page
• Scheduling and conducting telehealth visits
• Delivering MAT (e.g., prescribing buprenorphine or other medications)
• Communicating via secure phone, email, or SMS
• Sending reminders for appointments, prescriptions, labs, or toxicology results
• Managing and improving our telehealth platforms and clinical services
• Meeting legal, regulatory, and licensing requirements

5. Telehealth and Messaging Platforms

Triad Behavioral Resources uses HIPAA-compliant platforms to support clinical care and communication:

• The Recovery Platform (TRP): Used for patient enrollment, care coordination, and SMS messages related to enrolling in and continuing your treatment
• Zoom for Healthcare: Used for encrypted, HIPAA-compliant video visits
• Zoom Phone + Twilio: Used to send SMS messages related to your treatment plan

We maintain Business Associate Agreements (BAAs) with all third-party vendors who handle PHI.

6. SMS Messaging and Consent

By providing your mobile number to Triad Behavioral Resources — including on the Get Started enrollment page hosted by The Recovery Platform — you consent to receive non-marketing SMS messages from Triad Behavioral Resources and The Recovery Platform regarding your enrollment and care, such as:

• Follow-up about your request to get started, and links to complete enrollment
• Appointment reminders
• Medication and treatment updates
• Lab and toxicology instructions
• Links to join telehealth visits

Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for more information, or call us at 910-765-1003.

We do not send SMS messages for promotional or marketing purposes.

Your SMS and phone number data will never be sold, rented, or shared with third parties for marketing. SMS consent data is not included in any other category of shared information.

7. Opt-In Practices

We collect SMS consent using multiple HIPAA-compliant methods:

• The Get Started enrollment page hosted by The Recovery Platform, which shows the SMS consent notice before you submit it
• Verbal consent during intake
• Electronic forms completed during onboarding
• Digital consent via the patient portal

If consent is not gathered through a web form, this is clearly documented in our messaging campaign documentation (Zoom/Twilio).

8. Cookies and Website Tracking

Our public website may use cookies to gather anonymized data for site security and traffic analytics. This does not include PHI or SMS-related data.

Our clinical portal, where PHI is entered, is secured with end-to-end encryption, multifactor authentication, and access controls to protect sensitive health information.

9. Data Sharing

We will only share your information under the following circumstances:

• With your written authorization
• With HIPAA-compliant service providers (e.g., labs, pharmacies, The Recovery Platform, Twilio, Zoom)
• When required by law, such as in cases of abuse, overdose, or a valid court order

We do not sell, rent, or otherwise disclose your phone number, SMS data, or health information for advertising purposes.

10. Your Rights

As a patient of Triad Behavioral Resources, you have the right to:

• Access your medical records and request a copy
• Request corrections to inaccurate or incomplete information
• Limit disclosures of your information in certain situations
• Revoke your consent to receive SMS messages at any time
• File a complaint if you believe your privacy rights have been violated

To exercise your rights or file a complaint, please contact:

11. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in law, technology, or practice operations. Any updates will be posted on our website with a revised effective date. We encourage you to review this policy regularly.